Delivery FAQ
No. Sellers are responsible for the delivery of goods.
Delivery methods vary by item and Seller. Most goods are sent by courier, post or other transport service. For the sake of transparency and consistency of offers, it was assumed that the Clemens Seller may select only one delivery method for a given offer and, therefore, may determine only one delivery cost.
If during the process of purchasing goods in Clemens, before making the payment, the Clemens algorithm detects that the Buyer and the Seller are from the same city, then the Buyer, in addition to the option of shipping the goods, will also receive a choice possibility of personal collection of goods. When checking whether the Buyer and the Seller are from the same city, the delivery address provided by the Buyer is taken into account, and if it is not available, the correspondence address provided during the registration process.
Each product must be shipped by the Seller no later than within 10 business days - counting from the moment of making the sales transaction, unless the shipping time of the goods has been extended, at the express request of the Buyer. Delivery time may vary depending on the delivery method selected by the Seller.
Delivery costs are covered by the Buyer. Delivery costs are determined by the Seller separately for each item. Delivery costs are provided in the offer description. Delivery costs, in the form of courier, postal or other transport services, are calculated automatically at the time of purchase of the item, separately for each item.
When ordering two or more items from the same Seller, Buyer pays the full shipping cost for all items. The same applies to orders from different Sellers. Items from one Seller may be shipped in separate shipments.
The shipping address can be completed in the user account settings and in the "My purchases" tab. Changing the shipping address by the Buyer does not change the shipping address for orders placed before this change.
It is not possible to send goods on delivery.
It is not possible to send goods abroad.
After sending the goods, the Seller is obliged to confirm the shipment in the Seller's account and provide the Buyer with the consignment note number and contact details of the courier company.
At the beginning, you should inform the Seller and contact the company responsible for delivering the goods. The buyer may submit a complaint regarding the item resulting from the failure to deliver the shipment containing the ordered item. Such a complaint may be submitted no earlier than within 21 days from the date the item was shipped. The complaint form template is available in the user account.
Detailed information can be found inTerms and Conditions.
